Novant Health chat

Questions regarding billing or your MyChart account? Begin an online chat with a Novant Health customer service representative now!


Please note:

  • This chat tool is intended for billing and MyChart functionality questions ONLY. If you have a medical question, please contact your physician.
  • This chat session may be recorded, monitored and/or reviewed for quality assurance purposes.
  • Provide only necessary information requested by the Customer Service Representative to address your question. Do not disclose confidential information that should not be provided to others.
  • As with any online service, there is some level of risk involved when communicating over the Internet. You provide information at your own risk. By continuing with this chat session, you give permission to Novant Health to provide you with assistance today.

Chat now:

  • Step One: Click the “Chat Now” button below.
  • Step Two: Fill in the form.
  • Step Three: You will be greeted by a Customer Service Representative on a new screen and you can begin chatting immediately.
    (Your chat session will pop up in a new window. If you have a pop up blocker, you may need to allow this pop up in order for the new window to appear.)